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Change of HOA manager title may change attitudes of members?

Posted on Tue, Sep 07, 2010 @ 06:51 AM
  
  
  
  
  
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I have just started working as an independent manager for an HOA which consists of a little over 150 units. The last manager they had also lived here (and still does).  Conflicts of interest and preferential treatment seems to have left many frustrated. However there is a group of people upset and angry with the HOA board over the older manager resigning. Basically, the entire community is in need of some time to heal and reestablish healthy boundaries.

My question is this: The title "Business Manager" was used and although I understand the importance of placing the HOA operations within the business context, I feel that this community needs to regain their trust for this office and their faith that the office and the board can work together. One small way I would like to move in this direction is to change the position's title. I was thinking along the lines of "Community Manager" however I was really hoping to get some input. I know this may seem small, but I feel that it is an important step in redefining the manager's relationship with the residents. Thanks.

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Comments

Perhaps if you spend more time outlining the changes and “improvements” you intend to make instead of concentrating on your title, you might find more support. Also I believe community organizer or community anything these days has a negative connotation. 
 
 
 
Posted @ Tuesday, September 07, 2010 7:10 AM by Lucy
When you say "independent manager" do you mean you are an independent contractor opposed to an employee of the association ? Do you operate as a sole proprietor or LLC ?? Does your state require a manager to be licensed ? Here in Florida you have to be a licensed community association manager (LCAM) to manage an association the size of yours, and you must use your CAM designation. You imply that you live in the community like the previous manager. Do you own there ?
Posted @ Tuesday, September 07, 2010 7:22 AM by Susana Murray
Ours is caled the Property Manager...I do like Community Manager, I think it is focuses on the fact that the property is not just a bussiness but a comminity of homes for families. Contary to the respondent who thinks Community anything carries a negative connotation today, I'd say, that is probably because Obama was a Community Organizer for years but of course, but for 50% of the population that instills pride and caring, not negativity.
Posted @ Tuesday, September 07, 2010 8:29 AM by karen stefanski
I am an employee of the Association and not an independent contractor. The state does not require licensing and less than a year prior to the whole ordeal with the previous manager, she titled herself as an "Office Manager". I am new to this industry and was hoping for some insight. All of the titles are suitable for the job and I appreciate your help on what maybe works or doesn't.  
 
 
 
I am not lacking support thus far (the Board and the residents are more the parties at odds) or neglecting the important aspects of finding out where this community wants to grow and how they need help. This was a small aspect that I thought I would reach out for opinions on. 
 
 
 
I appreciate the input... any additional title sugesstions would be appreciated as well! 
 
 
 
Posted @ Tuesday, September 07, 2010 10:22 AM by KR
Oh, I almost forgot... no, I am not a resident there.
Posted @ Tuesday, September 07, 2010 10:24 AM by KR
If you are an employee with no experience in this field I think it would be best to ask your employer. You should also review the association's governing documents, and your state laws pertaining to community associations in general.
Posted @ Tuesday, September 07, 2010 10:39 AM by susana Murray
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