Condo Association Management Blog

Property manager keeps over-charging condo owner monthly dues

  

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My problem is my monthly HOA dues paid to the new Property Management Company are not being accurately and consistently credited to my account(even though my checks are clearly & very timely always labeled with my: Full Name, Account #, Unit #, name of the Condo Association, and Check Payment Date.  I've been a condo owner for 11 years in this 200 unit community and always have had my monthly HOA Dues paid directly by my bank automatically at the beginning of each month so that even if I was ill or hospitalized, or traveling, my HOA dues would be paid on time. I never had a problem with past condo management companies. When I call or e-mail the management company accounting department and assigned contacts they keep asking for repeated copies of the HOA check even though They HAVE ALREADY CASHED the well identified check WITHOUT Crediting to MY ACCOUNT!! Even after my bank (Large, National Bank) went through all the trouble of faxing the management company a check copy (Front and Back) they have still Have NOT credited my payments to my account, so their management computer cumulative records still show me owing HOA Arrear Dues. What are the fiduciary obligations of the mgt co that collect the HOA checks to credit them correctly to the person making the payment? Can they just continue to not credit or mis-credit the HOA money they collect? They are collecting over $900,000 a year in HOA dues so this is no minor responsibility. What recourse do I have? Do I have to go through expensive, timely legal litigation. Don't any California government agencies have jurisdiction of correct assignment/crediting of HOA DUES COLLECTED by the outside management firm in the name of the Condo Owner paying their individual dues? Could the Better Business Bureau or any such citizen customer rights organizations be of help. Would any organization protecting senior citizen rights be of any help? Any information and help you can bring my way will be much appreciated. Thank You for giving my problem your attention. -Seth O.