I have just started working as an independent manager for an HOA which consists of a little over 150 units. The last manager they had also lived here (and still does). Conflicts of interest and preferential treatment seems to have left many frustrated. However there is a group of people upset and angry with the HOA board over the older manager resigning. Basically, the entire community is in need of some time to heal and reestablish healthy boundaries.
My question is this: The title "Business Manager" was used and although I understand the importance of placing the HOA operations within the business context, I feel that this community needs to regain their trust for this office and their faith that the office and the board can work together. One small way I would like to move in this direction is to change the position's title. I was thinking along the lines of "Community Manager" however I was really hoping to get some input. I know this may seem small, but I feel that it is an important step in redefining the manager's relationship with the residents. Thanks.
