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How to address poor maintenance and upkeep in our condo building?

Posted on Fri, Apr 30, 2010 @ 05:49 AM

hoa maintenanceI live in a condo that is only a few years old. I am quite frustrated because of poor maintenance and little response by the HOA board. The entrance for the units are indoors and the common areas are carpeted. The problem is that most of the owners have dogs and they are taken through the common areas to go outside. It has been noted that on occasion the dogs have had accidents. In addition, there are many issues with owners who leave behind dirt and spills on the carpet.

The HOA board has decided only to steam clean the carpeted area once a year. After talking to some professional carpet cleaners I am told this will eventually ruin the carpet. Our current maintenance company does a very poor job of cleaning and that leaves things in worse shape. I believe the reluctance to clean the carpet is to save money on maintenance but it seems that letting necessary maintenance issues go will cost us more in the long run. In addition, not having carpeted areas cleaned is a concern for people who have allergies and it can be an unhealthy environment.

I have brought my concerns before the HOA board but there is no response. I am considering petitioning home owners to get the opinions of others but I am not sure how to go about the process. Any suggestions or feedback?




I'm a Realtor since 1980. It is my experience that carpet is a bad idea and a waste of money. Invest in some sort of tile or some sort of more durable, washable, easy-maintenance material and it will pay for itself in spades. Not to mention it will always look good, making a better inpression on prospective buyers and visitors.

posted @ Friday, April 30, 2010 8:33 AM by Ana Anderson

I agree with Ana Anderson suggesting that the carpet be removed and replaced with tiling. This would eliminate most of the problems you cited. However, if the community is dealing with other problematic maintenance issues, I would recommend that instead of just asking the board to do something about it, send a certified letter to the board (c/o of the Management Company)addressing your concerns and that since the matter has been going unattended, that it be placed on the agenda for the next board meeting for discussion and input. If the matter is still ignored and the Board does honor your request to place it on their agenda at the next open Board Meeting. Board members generally address certified letters because now you have something on record which requires them to respond. Good luck.

posted @ Friday, April 30, 2010 9:02 AM by hilde howell

Carpeted common areas are ALWAYS a challenge and problem. Without a scheduled routine cleaning twice a year and a monthly spot cleaning maintenance program, you will always have issues. Tile is a good idea, except the volume of noise in the common areas will increase significantly as carpet helps absorb a lot of the noise and vibrations. In some of our buildings we installed carpet tiles/squares. These can easily be replaced if a stain cannot be removed. They can also be taken out, washed with a hose, etc., and re-installed. Just another option...

posted @ Friday, April 30, 2010 9:27 AM by C Neuman

All the suggestions are right on. Carpet is a problem.  
In some of our properties, we have found that inexpensive surveilance cameras in the common areas do an amazing job of keeping most people honest. If your pet or friends make a mess, the cameras are a not so subtle reminder to be responsible.  
Noone wants to end up on You Tube or be part of the entertainment at the next HOA meeting?

posted @ Friday, April 30, 2010 11:17 AM by John DeRosa

Best and cost efficient is the title, you may evaluate the cost of maintaining the carpet property vs. title and see which one is less expensive

posted @ Friday, April 30, 2010 4:29 PM by Jose E. Humaran

I was the president of my association 2 years year. We ripped the old carpet off, resurfaced the concrete floors/good cleaning, glue removal/, painted and added decorative speckles /from Home Depot, I believe/, put a coat of non-slid finish. The floors look more like marble, easier to maintain. Any spills can be wiped, the floors can be swept. I recommend it.

posted @ Thursday, May 13, 2010 10:41 AM by elena sampson

I strongly recommend getting a professional or expert opinion on carpet care and showing it to the HOA board. With high traffic areas, cleaning the carpets should occur once a month (minimum), not once a year. I cleaned carpets for a while at a college, in the high traffic classrooms we would scrub and wash every week on a rotation. If the board doesn't listen, you can get an inspection seeing if the filth qualifies as unhealthy living conditions - that should get the board going.

posted @ Tuesday, February 18, 2014 6:58 PM by Elisa Jed

It's too bad that you're having this experience. I would talk to professional cleaners and tell your HOA that things need to change because they're not being done right. Hopefully they will change things and get someone to come clean it better. 

posted @ Friday, October 31, 2014 12:06 AM by Anonymous

I think the easiest way to handle poor maintenance is to contact your condo association directly. You need to get them involved if you want to fix the poor building maintenance. I'm sure if you try and get involved with the board it will start to get better. http://www.wabms.com.au

posted @ Monday, December 01, 2014 4:51 PM by Dolores Brown

It's definitely time for you to switch cleaning companies. Your carpet should be cleaned every week at least, especially for such a public area. Having clean units can improve the value for everyone. It's not something you should wait on. | http://www.housecleaningspokane.com/

posted @ Monday, January 26, 2015 3:51 PM by jenn davies

I agree with Jenn-- it's time for a new company. Commercial cleaning is a highly competitive industry. I promise there's another company out there that can do a better job if you give them the chance. Good luck! | http://skg.net.au/services

posted @ Tuesday, January 27, 2015 6:38 PM by jenn davies

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