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How to address poor maintenance and upkeep in our condo building?

Posted on Fri, Apr 30, 2010 @ 05:49 AM

hoa maintenanceI live in a condo that is only a few years old. I am quite frustrated because of poor maintenance and little response by the HOA board. The entrance for the units are indoors and the common areas are carpeted. The problem is that most of the owners have dogs and they are taken through the common areas to go outside. It has been noted that on occasion the dogs have had accidents. In addition, there are many issues with owners who leave behind dirt and spills on the carpet.

The HOA board has decided only to steam clean the carpeted area once a year. After talking to some professional carpet cleaners I am told this will eventually ruin the carpet. Our current maintenance company does a very poor job of cleaning and that leaves things in worse shape. I believe the reluctance to clean the carpet is to save money on maintenance but it seems that letting necessary maintenance issues go will cost us more in the long run. In addition, not having carpeted areas cleaned is a concern for people who have allergies and it can be an unhealthy environment.

I have brought my concerns before the HOA board but there is no response. I am considering petitioning home owners to get the opinions of others but I am not sure how to go about the process. Any suggestions or feedback?




I'm a Realtor since 1980. It is my experience that carpet is a bad idea and a waste of money. Invest in some sort of tile or some sort of more durable, washable, easy-maintenance material and it will pay for itself in spades. Not to mention it will always look good, making a better inpression on prospective buyers and visitors.

posted @ Friday, April 30, 2010 8:33 AM by Ana Anderson

I agree with Ana Anderson suggesting that the carpet be removed and replaced with tiling. This would eliminate most of the problems you cited. However, if the community is dealing with other problematic maintenance issues, I would recommend that instead of just asking the board to do something about it, send a certified letter to the board (c/o of the Management Company)addressing your concerns and that since the matter has been going unattended, that it be placed on the agenda for the next board meeting for discussion and input. If the matter is still ignored and the Board does honor your request to place it on their agenda at the next open Board Meeting. Board members generally address certified letters because now you have something on record which requires them to respond. Good luck.

posted @ Friday, April 30, 2010 9:02 AM by hilde howell

Carpeted common areas are ALWAYS a challenge and problem. Without a scheduled routine cleaning twice a year and a monthly spot cleaning maintenance program, you will always have issues. Tile is a good idea, except the volume of noise in the common areas will increase significantly as carpet helps absorb a lot of the noise and vibrations. In some of our buildings we installed carpet tiles/squares. These can easily be replaced if a stain cannot be removed. They can also be taken out, washed with a hose, etc., and re-installed. Just another option...

posted @ Friday, April 30, 2010 9:27 AM by C Neuman

All the suggestions are right on. Carpet is a problem.  
In some of our properties, we have found that inexpensive surveilance cameras in the common areas do an amazing job of keeping most people honest. If your pet or friends make a mess, the cameras are a not so subtle reminder to be responsible.  
Noone wants to end up on You Tube or be part of the entertainment at the next HOA meeting?

posted @ Friday, April 30, 2010 11:17 AM by John DeRosa

Best and cost efficient is the title, you may evaluate the cost of maintaining the carpet property vs. title and see which one is less expensive

posted @ Friday, April 30, 2010 4:29 PM by Jose E. Humaran

I was the president of my association 2 years year. We ripped the old carpet off, resurfaced the concrete floors/good cleaning, glue removal/, painted and added decorative speckles /from Home Depot, I believe/, put a coat of non-slid finish. The floors look more like marble, easier to maintain. Any spills can be wiped, the floors can be swept. I recommend it.

posted @ Thursday, May 13, 2010 10:41 AM by elena sampson

You should talk to the other residents - see if you are the only one that thinks so. Such as carpet cleaning in Salt Lake City Ut, it might be up the residents to pay for things.

posted @ Tuesday, September 24, 2013 9:08 PM by Elisa Jed

So I had been looking at some different flooring stores in Calgary and realized that the condo I am in has a lot of damage. Would there be a possibility in getting that fixed or should I just not worry about it?

posted @ Monday, October 14, 2013 3:03 PM by Shelly Slader

You should have a written check list/contact that says how often things are to be cleaned. Such as tile and grout cleaning, common area cleaning, etc.

posted @ Thursday, October 31, 2013 10:09 AM by Garrack Kert

I strongly recommend getting a professional or expert opinion on carpet care and showing it to the HOA board. With high traffic areas, cleaning the carpets should occur once a month (minimum), not once a year. I cleaned carpets for a while at a college, in the high traffic classrooms we would scrub and wash every week on a rotation. If the board doesn't listen, you can get an inspection seeing if the filth qualifies as unhealthy living conditions - that should get the board going.

posted @ Tuesday, February 18, 2014 6:58 PM by Elisa Jed

The carpets need to be cleaned more often. Cleaning the carpets once a year is like taking a bath once a week. Go talk to your landlord and explain to them why the carpets need to be cleaned more often. http://www.allcleancarpetcr.com/services.html

posted @ Thursday, March 20, 2014 5:16 PM by Bob Strong

I often have to order carpet cleaning for my condo. when we spills something we aren't provided anything to clean it up with so we have pay for someone to come clean it. Hopefully we can find nice reliable cleaners. 
John Bond | http://janitorialandcarpetcleaning.com/Floor-Stripping-Ontario-CA.html

posted @ Wednesday, April 09, 2014 10:54 AM by john bond

Maybe the cleaner doesn't have good cleaning equipment. If he doesn't have a good vacuum, for example, maybe he doesn't have enough time to be completely thorough. He might be limited by time or equipment and may not be lazy.  
Jen Kirk | http://www.langleyvacandsew.com/en/

posted @ Tuesday, May 06, 2014 9:23 PM by Jen Kirk

I would recommend to the Association to hire a cleaning service. There are tons of professional cleaners that could come and do that for you on a weekly or biweekly basis. That would insure that all of the cleaning is not only completed but completed properly. http://www.armstrongsweeping.com/sweeping.htm

posted @ Thursday, May 15, 2014 10:48 AM by Bob Strong

Moving into our apartment, we had a lot of the same problems. The carpet was terribly dirty. There were coffee stains, and cigarette burns everywhere. It was awful.  
Edmond Vandergraff | http://www.carpetcleanerredlands.com/index.html

posted @ Friday, June 13, 2014 11:37 AM by Edmond Vandergraff

If there are that many accidents happening on the carpet, then you should definitely have it cleaned more often. Sometimes if stains aren't taken care of right away they can create issues underneath the carpet, where you can't see. I agree with Ana Anderson. For the common areas the HOA should remove the carpet and invest in a flooring that is easier to clean and maintain. It may cost money now, but in the long run they will save money because they don't have to do the carpet cleaning. 
Claudia Rosenburg | http://www.aaacleaningteaminc.com/Floor_Removal.html

posted @ Tuesday, June 24, 2014 10:36 AM by Claudia Rosenburg

Your association could save themselves a lot of money and grief if they simply hired a cleaning company to maintain the buildings. In the long run, it's cheaper, because the carpets and other amenities won't have to be replaced as often. If you can get enough people with you, you might change the board's mind. 
Jenn | http://www.officecleaningmorriscountynj.com

posted @ Friday, July 11, 2014 12:40 PM by Jennifer Davies

Our association does very well at keeping up with the maintenance. I was really glad that they broke up the concrete in front of our house, and replaced the side walk. It was just an accident waiting to happen before. http://www.nationalconcretecutting.com/

posted @ Thursday, July 17, 2014 3:30 PM by Gador Huntington

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